Using the right Register is essential if you want to get the most out of your QMS.
For instance, there are 2 registers in LOGIQC which are specifically designed to manage ‘people related’ tasks, the Licensing Register and the Training Register.These Registers have an inbuilt functionality that enables the system to automatically ‘halt and hide’ training or licensing tasks that has been assigned to an ‘individual’ when a staff member leaves the organisation. This functionality stops licensing tasks, for instance, being assigned to the next person who takes the position, which may be a nonsense.
The following table details what each Register and Module in the LOGIQC QMS is designed to manage, so that you can take advantage of the full functionality of the platform.
Governance registers
To support the governance framework
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Ensure staff have access to the latest approved versions of corporate policies and procedures |
This Register is designed to manage all documents developed to articulate or guide the organisation’s behaviour. For example:
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Manage contractual relationships and associated compliance requirements |
This Register is designed to manage any document that has a specified expiry date. For example:
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Ensure suppliers are providing the highest quality services. | This Register is designed to manage those suppliers that the organisation may purchase goods and services from that have the potential to affect the quality of services and therefore have a bearing, direct or indirect, on customer outcome:
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Monitor and manage accreditation requirements |
This Module is designed to provide reports on how the organisation meets the requirements of standards, either for internal report or for external auditors. The Accreditation Module can be used for any published health and related standards. |
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Identify, assess, rate and treat critical risks |
This Module is designed to track the organisation’s exposure to identified risks, real and perceived, that have the potential to impact on the organisation’s objective or standing in the community and has been developed to align with the requirements of ISO 31000 Risk Management – Guidelines. Scope of risk could include:
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Management registers
To support the management of ongoing tasks
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Monitor and evaluate the performance of critical systems and processes. |
This Register is a specialised register for managing compliance and monitoring performance through internal and external audits, reviews, evaluations, and inspections. For example:
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Ensure critical activities are undertaken to meet compliance obligations. |
This Register is a general register for managing compliance tasks which the organisation is required to do. For example:
Note: The Compliance Register is not designed to manage audits, staff licensing checks or training. These tasks should be managed through the specialised registers for audits, licensing and training. |
To support people management tasks
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Ensure staff, supplier and contractor credentials are checked as required. |
This Register is a specialised register designed to manage compliance relating to license checks of staff and other individuals, including external service providers and credentialing checks, for example:
Note: It is recommended that these tasks are assigned to the ‘person’ not the ‘position’, when scheduling the task. |
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Ensure staff maintain the required competencies to perform their role |
This Register is a specialised register designed to manage compliance relating to staff training for example:
Note: It is recommended that these tasks are assigned to the ‘person’ not the ‘position’, when scheduling the task. |
Reporting registers
Designed to support a reporting culture
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Track non-conformances and support continual and evidence-based improvement in service delivery. |
This Register is designed to support the reporting of issues related to process, including:
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Ensure adverse events are reported and managed effectively in accordance with operational and statutory requirements. |
This Register is designed to support the reporting of adverse events, including identified hazards.
Note: Essential to establishing a reporting culture is to support a ‘no blame’ culture. It also requires all staff to take responsibility to report adverse events.
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Ensure customer/client feedback and complaints are reported and managed effectively in accordance with operational requirements. |
Note: The Feedback Register was designed to record feedback from external sources, e.g. clients, other service providers. Staff feedback can be recorded on the Improvement Register. This Register is designed to track and monitor what external stakeholders are saying about the organisation.
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Ensure plant and equipment malfunction is reported and managed effectively |
This Register is designed to manage the repairs of all plant (facilities) and equipment:
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Other registers
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Maintain evidence of critical activities required to support / accreditation. |
This Register is designed to provide a central location for all records which relate to managing safety, quality and risk, including those that may be required to be provided to an external auditor. For example:
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A central contact list for the organisation’s stakeholders |
The Contact Register is designed to manage those business contacts that may be necessary to support staff to complete tasks that have been allocated through the QMS. For example:
Note: It is not recommended that the Contact Register replicates other contact data bases the organisation may have in place. |
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