Reporting a non-conformance or suggesting an improvement

About this Course

Improvement and innovation are central to an organisation’s ongoing success. Recording and managing improvement promotes a culture of quality improvement and supports the organisation to take action in response to staff suggestions and reported issues relating to service delivery or business processes.

This course continues our series of introductory courses for new users to LOGIQC with a focus on responding to both non-conformance's and improvements within your organisation.

Who should take this course:

This course introduces the Improvements register to all new users of LOGIQC.  The course will enable all new users understand the basic function of adding improvement items or raising non-conformance items within the LOGIQC QMS platform. 

You'll learn how to:

  • How to report a non-conformance or suggest an improvement and attach a related record to the report

Course expectations:

  • Complete 1 session
  • Read 1 'How to' article


  • 20 minutes per session
  • 20 minutes to complete the entire course 


 Before you commence this course, we recommend you complete the following course:

Resource materials:

Before you commence the learning content, we recommend that you have read the following resource article:


Session 1 - How to report a non conformance or suggest an improvement:

To complete this session, read the following articles in order and then complete the quiz:

Learning outcomes:

Once you have completed this course you should be able to perform the following functions:

  • Add an improvement
  • Raise a non conformance
  • Attach records to the suggested improvement or Non-conformance

Next course to complete:

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