Managing reported incidents

About this Course

All organisations have a duty of care to ensure that employees, and any other person who may be affected by the organisation's services, remain safe and have a safe place to work.

Recording incidents helps ensure that adverse events are reported and managed effectively in accordance with operational and statutory requirements.

This course covers the management around a recorded incident.

Who should take this course:

This course is designed for all users assigned the role as Manager or Approval officer.  This course covers the Incident register and the process around managing an incident task in LOGIQC QMS.   

You'll learn how to:

  • Manage a reported incident
  • Approve/close an incident when action has been taken  

Course expectations:

  • Complete 2 sessions
  • Read 5 'How to' articles

Time:

  • 15 minutes to complete session 1
  • 30 minutes to complete session 2
  • 45 minutes to complete the entire course 

Prerequisites:

Before you commence this course we recommend you complete the following course:

Curriculum:

Session 1 - How to manage a reported incident:

To complete this session, read the following articles in order:

Session 2 - How to approve and close an incident when action has been taken:

To complete this session, read the following articles in order:

Learning outcomes:

On completion of this course you will have an understanding of how to undertake the following:

  • Use LOGIQC to request action to be taken in response to a reported incident
  • How to close an incident 
  • How to create a related item in the QMS to a reported incident, for example, how to create a related improvement 

Next course to complete:

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