About this Course

Improvement and innovation are central to an organisation’s ongoing success. Recording and managing improvement promotes a culture of quality improvement and supports the organisation to take action in response to staff suggestions and reported issues relating to service delivery or business processes.

This course is covers the action and review of a recorded non-conformance or improvement.

Who should take this course:

This course is designed for all users assigned the role as action or review officer.  This course covers the Improvement register and the process around recording action taken in a reported improvement or non-conformance item in LOGIQC QMS.    

You'll learn how to:

• How to record action taken
• How to record a progress note
• How to upload the associated records and evidence

Course expectations:

• Complete 1 session
• Read 1 'How to' article

Time:

• 15 minutes per session
• 15 minutes to complete the entire course 

Prerequisites:

Before you commence this course we recommend that you have completed the following course:

• Introduction to Managing non-conformances and improvements 

Resource materials:

• LOGIQC QMS Setup Guide
• LOGIQC Build Workbook

All your resource material is available via your Client Portal.  Please refer to your LOGIQC Primary contact to access these resources.

Curriculum:

Session 1 - How to record action taken in relation to a reported non conformance or suggested improvement and upload a record:

To complete this session, read the following articles in order and then complete the quiz:

• How to action an improvement task 

Learning outcomes:

Once you have completed this course you should be able to perform the following functions:

• Understand the need to retain records and evidence of tasks managed through the LOGIQC QMS
• Record a progress note
• Record final action taken
• Attach records relating to action taken in completing a task 

Next course to complete: