How to report an improvement or non-conformance

How an improvement or non-conformance is managed in LOGIQC

The Improvement register allows organisations to track non-conformances and support continual and evidence based improvement in service delivery.

In this register you can:

  • Report non-conformances and suggest corrective actions.
  • Report other issues and suggest improvements.
  • Document root cause analysis and actions arising.

Adding an improvement or non-conformance 

  1. Navigate to the Improvement register via the drop down menu or use the QUICKLINKS in Tasks
  2. Click add.
  3. Complete the required fields. (see below for more details)
  4. Click Save as Draft or Save.

add_imp_take3.gif

Field descriptions

Source of issue

Select the option that best matches the source or cause of the issue.

Link to risk (With Risk Module only)

Select yes to link the issue to a risk on the Risk Register.

Description of issue

Describe the issue prompting this improvement suggestion.

Origin of issue

Select if the issue was identified internally (by staff) or externally (eg auditor).

External source

If the origin of the issue is external, specify the person or company.

Non-conformance

Select if the issue is a non-conformance. A non-conformance means that something went wrong as a result of not following procedures, policy or other requirements. A non-conformance should be addressed with a corrective action (which can be specified in the Recommended system improvement field below.

A non-conformance may be identified through customer complaints,internal audit, external audits, or during normal operational or service delivery activities.

System failure

If the issue is a non-conformance, specify the nature of went wrong and the procedure, system or process that was not followed or did did not work.

Causal analysis

If the issue is a non-conformance, describe what you think may have been the cause of the issue.

Immediate action taken

Describe what immediate action you took, if any.

Recommended system improvement

Describe the change you think should be implemented to reduce the risk of this issue occurring again. 

Related work area

Select the work area that the issue most relates to.

Meeting to monitor task

Select the staff team meeting that is responsible for ensuring the issue is reviewed or responded to.

Approval officer

Select the staff member has the authority to review the issue and determine if further action is required.

Comment

Add any additional relevant comments (optional)

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