How an improvement or non-conformance is managed in LOGIQC
The Improvement register allows organisations to track non-conformances and support continual and evidence based improvement in service delivery.
In this register you can:
- Report non-conformances and suggest corrective actions.
- Report other issues and suggest improvements.
- Document root cause analysis and actions arising.
Adding an improvement or non-conformance
- Navigate to the Improvement register via the drop down menu or use the QUICKLINKS in Tasks
- Click add.
- Complete the required fields. (see below for more details)
- Click Save as Draft or Save.
Source of issue
Select the option that best matches the source or cause of the issue.
Link to risk (With Risk Module only)
Select yes to link the issue to a risk on the Risk Register.
Description of issue
Describe the issue prompting this improvement suggestion.
Origin of issue
Select if the issue was identified internally (by staff) or externally (eg auditor).
If the origin of the issue is external, specify the person or company.
Select if the issue is a non-conformance. A non-conformance means that something went wrong as a result of not following procedures, policy or other requirements. A non-conformance should be addressed with a corrective action (which can be specified in the Recommended system improvement field below.
A non-conformance may be identified through customer complaints,internal audit, external audits, or during normal operational or service delivery activities.
If the issue is a non-conformance, specify the nature of went wrong and the procedure, system or process that was not followed or did did not work.
If the issue is a non-conformance, describe what you think may have been the cause of the issue.
Immediate action taken
Describe what immediate action you took, if any.
Recommended system improvement
Describe the change you think should be implemented to reduce the risk of this issue occurring again.
Related work area
Select the work area that the issue most relates to.
Meeting to monitor task
Select the staff team meeting that is responsible for ensuring the issue is reviewed or responded to.
Select the staff member has the authority to review the issue and determine if further action is required.
Add any additional relevant comments (optional)