Overview:
This workshop provides instruction on how to report an event, such as an incident, repair, feedback and improvement through the LOGIQC QMS.
Training level: Introductory
Participants: All LOGIQC Users
Duration: 60 minutes
Number of participants 6 – 8 participants
Pre-requisite training for this workshop:
Expected Learning Outcomes
On completion of this course participants will have an understanding of how to:
- Report an incident
- Report a repair
- Report feedback from clients and other external stakeholders, both positive and negative feedback
- Suggest an improvement, including how to report a non-conformance
- Assign restrictive access to a reported event, where applicable
- Attach records to a reported event, for example, a photograph of an item needing repair, a letter of complaint from a client, etc.
Demonstrations
How to action an incident task
How to report feedback or complaints
How to add an improvement or non-conformance
Learning Resources
The following resources are applicable when setting up the LOGIQC system or where changes are required to the system drop-down menus:
- LOGIQC QMS Setup Guide – for relevant standard or health service type
- LOGIQC QMS Build Workbook – for relevant standard or health service type
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