Reporting an Event in the LOGIQC QMS


This workshop provides instruction on how to report an event, such as an incident, repair, feedback and improvement through the LOGIQC QMS.

Training level: Introductory

Participants: All LOGIQC Users

Duration: 60 minutes

Number of participants 6 – 8 participants

Pre-requisite training for this workshop:

Additional Information for Trainers

  • When scheduling this training session, participants should be advised of any pre-requisite training required prior to attending this learning session.
  • Trainer must verbally present the background and set the scene around the expected learning outcomes for this session.
  • Trainer to prepare for demonstrating key tasks to participants.


Reporting events in the LOGIQC QMS allows your organisation to:

  • Respond to adverse events in a timely manner
  • Delegate and track action that needs to be taken in response to an event, where applicable
  • Maintain records relating to action taken in managing an event
  • Give consideration to what action needs to be taken to avoid same or a similar event occurring again in the future 
  • Manage reporting requirements to external agencies, if required
  • Move to a paperless reporting environment

Expected Learning Outcomes

On completion of this course participants will have an understanding of how to:

  • Report an incident
  • Report a repair
  • Report feedback from clients and other external stakeholders, both positive and negative feedback 
  • Suggest an improvement, including how to report a non-conformance
  • Assign restrictive access to a reported event, where applicable
  • Attach records to a reported event, for example, a photograph of an item needing repair, a letter of complaint from a client, etc.


How to report an incident

How to action an incident task

How to report feedback or complaints

How to add an improvement or non-conformance

How to add a record

How to report a repair

Learning Resources

The following resources are applicable when setting up the LOGIQC system or where changes are required to the system drop-down menus:

  • LOGIQC QMS Setup Guide – for relevant standard or health service type 
  • LOGIQC QMS Build Workbook – for relevant standard or health service type
Have more questions? Submit a request



Article is closed for comments.