Reporting an Event in the LOGIQC QMS

Overview:

This workshop provides instruction on how to report an event, such as an incident, repair, feedback and improvement through the LOGIQC QMS.

Training level: Introductory

Participants: All LOGIQC Users

Duration: 60 minutes

Number of participants 6 – 8 participants

Pre-requisite training for this workshop:

Expected Learning Outcomes

On completion of this course participants will have an understanding of how to:

  • Report an incident
  • Report a repair
  • Report feedback from clients and other external stakeholders, both positive and negative feedback 
  • Suggest an improvement, including how to report a non-conformance
  • Assign restrictive access to a reported event, where applicable
  • Attach records to a reported event, for example, a photograph of an item needing repair, a letter of complaint from a client, etc.

Demonstrations

How to report an incident

How to action an incident task

How to report feedback or complaints

How to add an improvement or non-conformance

How to add a record

How to report a repair

Learning Resources

The following resources are applicable when setting up the LOGIQC system or where changes are required to the system drop-down menus:

  • LOGIQC QMS Setup Guide – for relevant standard or health service type 
  • LOGIQC QMS Build Workbook – for relevant standard or health service type
Have more questions? Submit a request

Comments

0 comments

Article is closed for comments.