Reporting an Event in the LOGIQC QMS

Overview:

This workshop provides instruction on how to report an event, such as an incident, repair, feedback and improvement through the LOGIQC QMS.

Training level: Introductory

Participants: All LOGIQC Users

Duration: 60 minutes

Number of participants 6 – 8 participants

Pre-requisite training for this workshop:

Additional Information for Trainers

  • When scheduling this training session, participants should be advised of any pre-requisite training required prior to attending this learning session.
  • Trainer must verbally present the background and set the scene around the expected learning outcomes for this session.
  • Trainer to prepare for demonstrating key tasks to participants.

Background

Reporting events in the LOGIQC QMS allows your organisation to:

  • Respond to adverse events in a timely manner
  • Delegate and track action that needs to be taken in response to an event, where applicable
  • Maintain records relating to action taken in managing an event
  • Give consideration to what action needs to be taken to avoid same or a similar event occurring again in the future 
  • Manage reporting requirements to external agencies, if required
  • Move to a paperless reporting environment

Expected Learning Outcomes

On completion of this course participants will have an understanding of how to:

  • Report an incident
  • Report a repair
  • Report feedback from clients and other external stakeholders, both positive and negative feedback 
  • Suggest an improvement, including how to report a non-conformance
  • Assign restrictive access to a reported event, where applicable
  • Attach records to a reported event, for example, a photograph of an item needing repair, a letter of complaint from a client, etc.

Demonstrations

How to report an incident

How to action an incident task

How to report feedback or complaints

How to add an improvement or non-conformance

How to add a record

How to report a repair

Learning Resources

The following resources are applicable when setting up the LOGIQC system or where changes are required to the system drop-down menus:

  • LOGIQC QMS Setup Guide – for relevant standard or health service type 
  • LOGIQC QMS Build Workbook – for relevant standard or health service type
Have more questions? Submit a request

Comments

0 comments

Article is closed for comments.